The right of withdrawal is exercised without penalty. In the event of use of this right by the customer, the product must be returned to the Publisher within 14 days from the day of receipt of the products. Beyond this period of 14 days, the sale is firm and final. The product must be returned to its original packaging, in its original state, new, undefined, not washed. To make a return, the customer must first contact firstname.lastname@example.org.
The reimbursement arises provided that the Publisher was able to recover the products initially delivered. Unless the customer is contrary, the Publisher makes the reimbursement using the same means of payment as the one that has been used for the transaction.
The return of products is the responsibility of the customer.
In the absence of respect by the Customer of these GTC, the Publisher cannot refund the products concerned. In all cases, the return costs are the responsibility of the Publisher if the product delivered to the customer is different from the product ordered or if it is delivered damaged.