Shipping Policy

Deliveries are provided by La Poste services, from Monday to Saturday, depending on the option chosen by the Customer when validating his order.

Delivery means the transfer to the customer of the physical possession of the products ("delivery").

The delivery costs applicable to the order are those mentioned on the site https://www.sweeties-by-aude-d.comat the time of the order.

When the Publisher takes care of the delivery of the product, the risk of loss or deterioration of the product is transferred to the customer at the time of delivery.

As an exception, the risk is transferred to the customer when the product is handed over to the carrier when the latter is responsible for transport by the customer and not by the Publisher.

The delivery is made to the delivery address indicated by the customer, it being specified that it must be the client's residence address, a natural person of his choice or a legal person (delivery to his company ). Delivery cannot be made in hotels or postal boxes.

If it is impossible to make the delivery, the Publisher strives to find a secure place to deposit the product. Otherwise, the product is returned to the Publisher's warehouse upon receipt of the product.

The Publisher also leaves a notice to the delivery address indicating the place where the product is located and the procedure to make a new delivery. The customer can contact the Publisher to organize delivery on a later date.

The Publisher delivers orders within a maximum period of principle of 12 (twelve) working days for delivery in mainland France and 20 (twenty) working days for international delivery, this period being deducted from the day after the validation of the command.

In order for these deadlines to be respected, the customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as, in particular: street, building, staircase number, codes of Access, names and/or intercom numbers, etc.).

The Publisher cannot be held responsible for the delay in routing not being his fact or justified by a case of force majeure (as defined below).

In the event of exceeding the delivery time, the Customer may request the cancellation of the sale and obtain within a maximum of 14 (fourteen) days of his request to this effect the reimbursement of the sums paid during the order. Notwithstanding the above, the Publisher cannot be held responsible for the damaging consequences following a delay in routing, only the reimbursement of the product by the Publisher being possible to the exclusion of any other form of compensation.